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Only 30% of Your Workers are Engaged – Really!?!

Every couple of years, Gallup releases its State of the American Workplace annual report on trends in the U.S. working population.  The report places a particular emphasis on employee engagement and it highlights that in order to have engaged customers, companies first must engage their employees. According to Gallup, this is proving to be extremely challenging in businesses of all sizes across America…On that note, we’d love to see a more recent version of this report that accounts for the fact that so many employees now work from the comfort of their home due to the ongoing COVID-19 pandemic. Key

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Provide 5-Star Service and Optimize Customer Delight with RevSherpas

What if I told you that consumers will tell 16 people about subpar service encounters?… Conversely, they will inform only nine others about positive, memorable customer service experiences. Did you know that consumers will pay more to receive quality customer service because they value it so much and they even will pay more to receive it?… In fact, 70% indicated they would spend 13% more on average with businesses that deliver stellar service.  As you can see, higher customer satisfaction levels lead to more spending! Are you aware that 78% have canceled a transaction or taken their business elsewhere upon

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Stellar Service Is Vital To Your Success (“Same As It Ever Was”)

Recently, we came across an excellent inventory of Customer Service Quotes from legendary business leaders, past and present.  Thank you to Salesforce for capturing and compiling these quotes.  It’s rare to find so many solid quotes consolidated together on a business strategy so near and dear to our hearts. As CRM strategists and customer experience improvement and innovation experts, the RevSherpas consulting practice is passionate about delivering optimal service to our clients.  Moreover, during our client engagements, we always underscore the importance of providing unrivaled customer service to reduce churn, increase satisfaction and loyalty, and ultimately grow revenues. While other

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If Time Were Money, How Would You Manage Yours?

Business owners often equate being busy with being successful.  Newsflash:  they’re not the same thing! Time is more precious and has a more limited supply than money. There are only a finite number of days that you will spend on this earth.  Therefore, time is gone forever, if you waste it.  On the other hand, money is something you can usually get more of.  That is, you have the ability to make money back after losing it.   The fact is that many business owners, such as yourself, actually manage their money as though it is more precious than their time.

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Get Your Business Back On Track With RevSherpas!

Has the recent prolonged uncertainty from economic volatility stalled or veered your business off course? In today’s turbulent conditions, elevating to the top and reaching your target destination can definitely be nerve-wracking and exhausting.  Trying to navigate such treacherous terrain by yourself is no longer a winning formula. So there has to be a better way, right? That’s where RevSherpas comes in! As your Trusted Advisor or Sherpa, we promise to: Steer you in the right direction. Lead you up faster, smoother, and less bumpy paths. Better insulate you from unexpected disruptions. Help you quickly adapt and course-correct as needed.

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