Insights

How to Master Your Morning Routine

The other day I read “6 Things You Should Never Do First Thing in the Morning” by Jeff Haden in Inc., who is one of my favorite authors in that magazine. Here are the highlights of recommended key things not to do as part of your morning routine: 1. Don’t plan out your day. Trying to plan your work first thing in the morning or when you get to work can have unintended consequences resulting in a complete waste of time.  The mere act of doing this results in stress and anxiety as your list piles up.  As you rush to finish the list

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Your Brand’s Extinction May Be Closer Than You Think

You may have seen recently that Elon Musk’s Tesla will be joining the S&P 500 by the end of the year.  This announcement reminded me of a pivotal Executive Briefing that I had read entitled Creative Destruction Whips Through Corporate America by Innosight, a leading consulting firm focused on global strategy and innovation.  This report came to mind because it reveals that the average lifespan of companies in the large-cap S&P 500 Index is significantly shrinking: As far back as 1964, the average tenure of firms in the S&P was 33 years. Recently in 2016, that number shortened to just

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High-Quality Customer Experiences Equals Higher Stock Returns!

The CFI Group, an Ann Arbor, MI think tank focused on customer satisfaction and feedback analytics, occasionally releases research findings showing that the level of a publicly-traded company’s customer satisfaction directly correlates to the firm’s stock price. For one of its studies, the CFI Group managed and tracked a portfolio of stocks based on their performance in the American Customer Satisfaction Index (ACSI) and the National Customer Satisfaction Index UK (NCSI-UK). The portfolio results were then compared to the benchmark S&P 500 in the case of U.S. companies and the FTSE 100 for firms in the United Kingdom.    Overall,

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Accelerate New Hire Onboarding and Ramp Up with RevSherpas

As small to mid-sized businesses look to grow market share or enter new markets, they often hire new staff.  Many times, though, the addition of more personnel does not always lead to more work getting done overall, less workload for others, enhanced client service, or better territory coverage.  The reason for these unanticipated, unintended, and unfortunate consequences is that firms’ technology infrastructure, or lack thereof, impedes employee productivity and progress as the organization grows. In particular, companies without a leading-edge CRM system in place experience significant challenges when onboarding new employees.  After all, learning a new role and a new

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Only 30% of Your Workers are Engaged – Really!?!

Every couple of years, Gallup releases its State of the American Workplace annual report on trends in the U.S. working population.  The report places a particular emphasis on employee engagement and it highlights that in order to have engaged customers, companies first must engage their employees. According to Gallup, this is proving to be extremely challenging in businesses of all sizes across America…On that note, we’d love to see a more recent version of this report that accounts for the fact that so many employees now work from the comfort of their home due to the ongoing COVID-19 pandemic. Key

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