What if I told you that consumers will tell 16 people about subpar service encounters?… Conversely, they will inform only nine others about positive, memorable customer service experiences.
Did you know that consumers will pay more to receive quality customer service because they value it so much and they even will pay more to receive it?… In fact, 70% indicated they would spend 13% more on average with businesses that deliver stellar service. As you can see, higher customer satisfaction levels lead to more spending!
Are you aware that 78% have canceled a transaction or taken their business elsewhere upon encountering negative, frustrating customer service?… If it wasn’t obvious already, consumers will indeed rebel with their wallets and then proceed to influence and persuade many others to avoid those lackluster establishments as well.
These findings and more originated from the American Express® Global Customer Service Barometer reports on consumer sentiment concerning the state of customer service in America… Pretty interesting survey findings, right?
It’s clear that customer experience can profoundly impact client acquisition, engagement, and retention. Although this research study is typically targeted towards individuals, it is safe to say that the same attitudes and preferences on customer service hold true in the B2B world as well.
Companies that differentiate themselves from the competition by providing superior customer service will earn repeat business from clients and begin to receive more referrals. On the other hand, customers that do not consistently deliver positive and meaningful customer experiences will suffer instant client churn and defections and lose drastic revenue.
Based on our ten plus years of experience in working on high-priority, high-profile customer experience management strategic initiatives for rapidly growing small businesses and global financial institutions, our client results match up with the findings of American Express. By continually measuring, monitoring, and improving the customer experience, firms can be more in tune with evolving service preferences and provide better service to their high-value clients and outperform their competition.
If you are looking to considerably improve your customer retention rates, response times to customer inquiries, customer lifetime values (LTV), and customer satisfaction rates year in and year out, RevSherpas can help.
The RevSherpas Customer Experience Strategy Consulting Services Suite:
- Customer Relationship Management (CRM) Readiness Assessments
- CRM RFP Vendor Selection, ROI, and Business Case Formulation
- Digital Customer Experience (CX) Transformation Strategic Roadmaps
- Sales and Marketing Current State Audits
- Customer Journey Mapping and Future State Process Improvement
- Market Dominating Brand Positioning and Lead Generation Maximization
- Account Segmentation and Pricing Optimization
- Client Retention/Reactivation Strategies
- Voice-of-the-Customer (VoC) Feedback Surveys and Analysis
- Memorable “Wow” Customer Experience Design
- Employee Engagement Assessments and Organizational Change Management
Due to our extensive CRM and revenue growth acceleration consulting background, we’ve developed a solid understanding of the complex challenges facing inundated business owners in today’s extremely volatile economy and highly competitive landscape. We’ve seen firsthand how the prevalent use of flawed, ineffective marketing tactics, cumbersome sales pipeline opportunity tracking tools, and the overreliance on decentralized client data stifles the operational efficiency, decision-making velocity, and growth of many businesses across a multitude of industries.
Luckily for small to mid-sized businesses, the recent onslaught of technological innovations and improvements in mobile, cloud computing, P2P payment systems, artificial intelligence, and robotics has made streamlining and automating core marketing, sales, customer engagement, and service activities easier and more affordable than ever before!
In fact, many sophisticated prospecting, lead tracking, sales pipeline management, and marketing autoresponder solutions that were previously only available at the larger enterprise level for Fortune 500 corporations and leading global brands are now accessible to everyone, including both established and aspiring, hungry business owners, such as yourself.
Let us show you how to set up systems in as little as sixty days that increase your client retention, repeat purchases, renewals, referrals, and revenue without having to spend a dime on marketing or hiring a team of 20 high-priced management consultants!
Please call (800)569-1374 or email Sales@RevSherpas.com if you would like to further vet, evaluate, and candidly discuss how we can quickly elevate your service levels to stand out from their competition.
We are committed to empower and enable local, mission-driven businesses to exponentially outperform in any economy and avoid brand extinction.
Will yours be next?